A service agreement or cloud service agreement is a license agreement that gives a subscriber the right to access and use hosted services. It is different from a software license agreement that grants the licensee the right to copy the licensed software. Practical Guide to Cloud Service Agreements, version 2.0 See DON`T USE LICENSE AGREEMENTS FOR SOFTWARE AS A SERVICE, September 12, 2011. . . Important Provisions in a Software as a Service Contract: What Every Customer Should Negotiate, May 29, 2012. . . .